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Refund and Cancellation

We at the Herman Miller Store strive to exceed your quality and service expectations. If you are not satisfied with an item purchased online from the Herman Miller Store, we will gladly accept return items for a full credit within 10 days of delivery, subject to Terms and Conditions. Please contact us at 1800 3000 1712 or Email us to initiate your return request. Refunds will be given in the original payment form and applied when the product arrives at Herman Miller.

Please keep in mind that furniture is vulnerable to damage during shipping; please be sure to keep the original packaging materials for items you may wish to return.

1. Cancellation of Order before Shipment of Products

Subject to the Terms and Conditions, customer can cancel the order before shipment of product. Curstomer's credit/ debit/ cash card has already been charged for the purchase and cutomer's order is cancelled, Herman Miller India shall facilitate the issuance of credit to cutsomer's credit/ debit/ cash card account for the amount of the charge. For any refund, the relevant provisions of ‘Refund’ shall apply as given hereunder.

Customer shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by logging a call with Herman Miller India’s Customer Care Department by phone on 1800 3000 1712.

"Cancel Order" can be placed at any time after booking of order but before receipt of shipping confirmation from Herman Miller India.

2. Cancellation of Order after Delivery of Product(s) to Customer

Subject to the Terms and Conditions, customer can cancel the order after shipment/delivery of product.

  1. Any Product purchased from the Website can be returned to Herman Miller India if the Product supplied by Herman Miller India is damaged, defective or the Product received is different from the Product that was ordered. Customer shall return the product within ten (10) calendar days of receipt of Product, by logging a call with Herman Miller India’s Customer Care Department by phone on 1800 3000 1712.
  2. The customer shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
  3. In the event if customer, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, customer shall immediately intimate Herman Miller India’s Customer Care Department by phone on 1800 3000 1712 about such damage and/or defect and/ or difference and Herman Miller India will arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by Herman Miller India in the unlikely event of Herman Miller India being unable to replace the damaged and/or defective Product. For any refund or exchange/replacement of Product the relevant provisions of ‘Exchange/Replacement’ and ‘Refund’ shall apply as given herein.
  4. In case of Cancellation/ Return/Replacement of order, due to the reasons mentioned in sub-clauses (i) and (iii) above, after delivery of the Product to the customer, Herman Miller India will arrange pick up of the Product to be returned. Customer shall assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing/item which were delivered to customer along with the Product being returned.

3. Exchange / Replacement

In case the Product is found having certain defect(s) immediately after delivery of the same, customer shall request for exchange/ replacement of the Product any time after delivery of the Product but not later than ten (10) calendar days from the date of delivery of the Product by placing 'Exchange'/'Replacement Request' on the Website or by registering a call on Herman Miller India’s Customer Care Department at 1800 3000 1712.

  1. In case customer decides to get replacement of the Product due to certain defect in the Product as provided above, then Herman Miller India will arrange pick up of the Product to be exchanged/ replaced. However, customer agrees to assist and cooperate to return the Product with all its accessories, freebies, manuals, booklets, warranty card, accessories, and original packing materials and such declaration duly signed by customer as may be required by Customer Care Department while registering call for return/replacement.
  2. In case of any defect arising after delivery of the Product such defects will be serviced by Herman Miller India or its authorized dealer in accordance with the warranty terms.
  3. In case customer opts for replacement of the Product due to any defect at the time of delivery of the Product, customer will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.

4. Refund

  1. Any cancellation/exchange shall be in accordance with the Terms and Conditions for payment reversal / replacement of the Product depending on availability of the Product and as opted by the customer.
  2. All eligible refunds against cancellation of Orders by the customer before delivery of Product to the customer shall be without any processing charges.
  3. Any eligible refund will be initiated by Herman Miller India through payment gateway service provider, within 10 (Ten) working days of receipt of request for cancellation of Order, in case of cancellation before delivery of the Products, or within 10 (Ten) working days after receipt of Product(s) by Herman Miller India, in case of cancellation of Order after delivery of the Product(s). However, it will be credited to customer’s bank account/credit card/debit card within such time as taken by banking channels to process refund transaction.

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