- Can I track my order?
You can! Shortly after placing your order you will receive an order confirmation via email, which will tell you the ship date of the order. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Additionally, you can track the progress of your order by visiting our Order Status page. Please log into your account or simply enter your order number and zip code for the current status of your order.
- Can I cancel or change an order?
All cancellations can be made up until 1-day prior to shipment. However, for desk and table cancellations, you will need to make your request within 3 business days after placing your order. To make any changes we would need to cancel the original order and place a new order for the updated item(s). To cancel an order, please log a call with Herman Miller India’s Customer Care Department by phone on 1800 1212 114.
- How do I return an item?
Exchange / Replacement: In case the Product is found having certain defect(s) immediately after delivery of the same, customer shall request for exchange/ replacement of the Product any time after delivery of the Product but not later than ten (10) calendar days from the date of delivery of the Product. Please log a call with Herman Miller India’s Customer Care Department by phone on 1800 1212 114.
Please visit our Returns and Exchanges page for more information.
- How do I schedule service?
If you purchased your item directly from Herman Miller and your item is still within its warranty, simply contact us at 18001212114 with the information below. Our Customer Care team will be happy to assist you. The service team will check the eligibility whether the issue is covered under the warranty and eligible for replacement or repair.
Please log a call with Herman Miller India’s Customer Care Department by phone on 1800 1212 114 or reach us by email at [email protected].
If you purchased your item out of our official online store, start by checking with the Herman Miller Dealer or Retailer where you purchased it to determine if it’s still under warranty and eligible for replacement or repair.
- I don't know where I purchased my product.
If you're not sure where your product was originally purchased, please give us a call at 1800 1212 114 or use our Contact Us form to provide the six digit "FO"- Factory Order number and Manufacturing date located on the label of your product. With that information we can connect you with the appropriate dealer or retailer.
- What if I am no longer close to the dealer or retailer where I originally purchased and want to request warranty service?
Locate a dealer or retailer near you. They will be happy to help you with your warranty request.
- Where do I find my label?
Chairs – The label will be on the underside of the seat
Filing and Storage – The label will be inside the second drawer from the bottom
Tables – The label will be located on the underside of table top
Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.
- Where can I find an authorized dealer or retailer?
You can find an authorized dealer or retailer from our Find a Location page.
- How long does it take to send replacement part?
For parts manufactured and assembled in India, it will take 3 business days to dispatch from Bangalore. Additional 7 days for delivery outside Karnataka and 2 days within Karnataka.
In the event of any unlikable delays, we will send an email to update the customers as soon as possible.
- Why should I wait for a month for warranty part?
Due to the unique challenges posed by international shipments, the lead time will be longer than usual. We understand the frustration and inconvenience that a longer lead time can cause, and we want to assure you that we are doing everything within our control to expedite the process.
The extended lead time is primarily attributed to a combination of factors, including but not limited to:
Customs Clearance: The order is currently undergoing customs clearance, which can be a time-consuming process, subject to various regulations, inspections, and documentation requirements.
Transportation Delays: International shipments may face delays in transit, especially when faced with logistical challenges, weather disruptions, or other unforeseen circumstances.
After we receive all requested information and products (if any), we will confirm the target completion date back to the customers. In the event of any delay, we will send an email to notify the customers as soon as possible. .
- What if I purchased from an unauthorized reseller?
Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they unfortunately would not be covered by Herman Miller's warranty. However, by working directly with the reseller, they may have more options for you to consider.