FAQ

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Shopping at Herman Miller

  • Do I have to pay sales tax?

    Herman Miller is required to charge sales tax in all states where there is an applicable sales tax. Tax is calculated in the shopping cart as you place the order, and is based on the shipping address.

  • How can I pay for my order?

    For your convenience, we accept payment through all major bank-issued Visa, MasterCard - Credit and debit cards as well as net banking/wire transfer payments.

  • I am a non-profit organization/government agency or operate from STPI/SEZ zone. How do I order without being taxed?

    For more details on this please call us at 1800 1212 114 or email us we would be glad to assist you on the query.

  • How accurate are the colors shown for each product?

    We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee your computer monitor's display of any color will be completely accurate.

Delivery

  • What shipping options are available for my order?

    Herman Miller India uses FedEx Shipping as their logistics partner, assuring safe and fast delivery of your order. Visit our Shipping and Delivery page to learn more.

  • Do your products require assembly?

    Some products require light assembly. To determine if the product you're interested in requires assembly, go to the Specifications tab located on each or our product pages.

Orders, Returns, and Exchanges

  • Can I track my order?

    You can! Shortly after placing your order you will receive an order confirmation via email, which will tell you the ship date of the order. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

    Additionally, you can track the progress of your order by visiting our Order Status page. Please log into your account or simply enter your order number and zip code for the current status of your order.

  • Can I cancel or change an order?

    Cancellations can be made any time prior to the shipment of your order, for desk and table cancellation should be made within 3 business days after booking of order. To make any changes we would need to cancel the original order and place a new order for the updated item(s).

  • How do I return an item?

    Please visit our Returns and Exchanges page for more information.

Warranty and Service

  • How to schedule service

    If you need product service or repair, please contact the Herman Miller dealer, retailer, or our online store where you purchased your product. They will be able to make the final determination whether the issue is specifically covered under the warranty and eligible for replacement or repair.

  • I don't know where I purchased my product.

    If you're not sure where your product was originally purchased, please give us a call at 1800 1212 114 or use our Contact Us form to provide the six digit "FO"- Factory Order number and Manufacturing date located on the label of your product. With that information we can connect you with the appropriate dealer or retailer.

  • What if I am no longer close to the dealer or retailer where I originally purchased and want to request warranty service?

    Locate a dealer or retailer near you. They will be happy to help you with your warranty request.

  • Where do I find my label?

    Chairs – The label will be on the underside of the seat
    Filing and Storage – The label will be inside the second drawer from the bottom
    Tables – The label will be located on the underside of table top
    Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.

    Herman Miller Product Label

  • Where can I find an authorized dealer or retailer?

    You can find an authorized dealer or retailer from our Find a Location page.

  • What if I purchased from an unauthorized reseller?

    Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they unfortunately would not be covered by Herman Miller's warranty. However, by working directly with the reseller, they may have more options for you to consider.

Account

  • Do I need an account? What are the benefits?

    You aren't required to create an account. However, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

  • I forgot my account name/password. Can I recover it?

    Yes. Your username is the email address you used to register. To recover your password, enter your email address into our Forgot Password page and click the Send button.

Product Care

  • How do I care for my furniture once I've received it?

    Each product page in our store has unique Care and Maintenance instructions. Visit the page for your product, scroll down to the product information section, and click on the Care and Maintenance tab.

  • Need Help? Get tips, advice, and more.
  • Call Us
    1800 1212 114
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